Post by Suryadi Sirait on Mar 8, 2013 17:18:21 GMT 7
Hi people. We need your assistance to complete the survey "What customers want". All you need to do is just write your choice on each question (a, b, c, d, or e) or answer questions posed briefly.
We appreciate your vote and thank you for your participation.
Best regards,
-Idtelcoforum-
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1. What types of phone you use currently?
(a) Smart phone (blackberry, android, Iphone, etc.)
(b) Non smart phone
(c) Both of (a) and (b)
2. What types of services you use most often?
(a) Text message
(b) Voice Call
(c) Data (browsing, downloading, chatting, video conference, etc.)
3. Where do you live? (Please state the district, e.g. Jakarta Barat, Bogor, etc.)
4. What is your current provider?
(a) Axis
(b) Indosat
(c) Telkomsel
(d) Three
(e) xl
5. Have you ever used another provider?
(a) Yes
(b) No
6. Do you belong to a loyal customer (uses at least one SIM Card and not change it in a period of more than 3 years)?
7. What kind of SIM Card do you use?
(a) Prepaid SIM Card
(b) Postpaid SIM Card
8. How many budget your expenses each month for communication?
(a) Rp.100.000
(b) Rp.200.000
(c) Above Rp.300.000
9. How to rate your satisfaction with the provider?
(a) Very unsatisfactory
(b) Unsatisfactory
(c) Moderate
(d) Satisfy
(e) Very satisfactory
10. Do you think your current service provider rates in line with the quality of their service?
(a) Yes, it is appropriate.
(b) No, the rates should be lowered due to bad quality of service.
11. What makes you upset most of the service provider?
(a) No signal indicator
(b) Slow data (internet) access
(c) Undelivered SMS
12. What do you do when you were disappointed with your service provider?
(a) Always complain to customer service of the service provider
(b) Sometimes complain to customer service of the service provider
(c) Not doing anything
13. What media you use frequently to make complain to service provider?
(a) Internet (blog, facebook, twitter, forum, etc.)
(b) Phone call
(c) Mass media (newspaper, magazine, etc.)
We appreciate your vote and thank you for your participation.
Best regards,
-Idtelcoforum-
----------------------------------------------------------------
1. What types of phone you use currently?
(a) Smart phone (blackberry, android, Iphone, etc.)
(b) Non smart phone
(c) Both of (a) and (b)
2. What types of services you use most often?
(a) Text message
(b) Voice Call
(c) Data (browsing, downloading, chatting, video conference, etc.)
3. Where do you live? (Please state the district, e.g. Jakarta Barat, Bogor, etc.)
4. What is your current provider?
(a) Axis
(b) Indosat
(c) Telkomsel
(d) Three
(e) xl
5. Have you ever used another provider?
(a) Yes
(b) No
6. Do you belong to a loyal customer (uses at least one SIM Card and not change it in a period of more than 3 years)?
7. What kind of SIM Card do you use?
(a) Prepaid SIM Card
(b) Postpaid SIM Card
8. How many budget your expenses each month for communication?
(a) Rp.100.000
(b) Rp.200.000
(c) Above Rp.300.000
9. How to rate your satisfaction with the provider?
(a) Very unsatisfactory
(b) Unsatisfactory
(c) Moderate
(d) Satisfy
(e) Very satisfactory
10. Do you think your current service provider rates in line with the quality of their service?
(a) Yes, it is appropriate.
(b) No, the rates should be lowered due to bad quality of service.
11. What makes you upset most of the service provider?
(a) No signal indicator
(b) Slow data (internet) access
(c) Undelivered SMS
12. What do you do when you were disappointed with your service provider?
(a) Always complain to customer service of the service provider
(b) Sometimes complain to customer service of the service provider
(c) Not doing anything
13. What media you use frequently to make complain to service provider?
(a) Internet (blog, facebook, twitter, forum, etc.)
(b) Phone call
(c) Mass media (newspaper, magazine, etc.)